Privacy Policy
This privacy notice discloses the privacy practices for hillandbachcellars.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately at info@hillandbachcellars.com.
Shipping Policy
By placing an order for an alcoholic beverage through the Hill & Bach Cellars website, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age. Additionally, all shipments of alcoholic beverages within the United States require an adult signature at the time of delivery. No wines can be left on porches or doorsteps. Therefore, we recommend that a daytime/business address be provided for wine shipments.
Shipping
Shipping Policy
At Hill & Bach Cellars, we are committed to delivering your wines with the utmost care and efficiency. Our handcrafted wines deserve a seamless journey from our cellar to your doorstep.
Where We Ship
We currently ship to most states within the United States where the direct shipment of wine is permitted by law. If you’re unsure whether we can ship to your area, please contact us at info@hillandbachcellars.com.
Shipping Methods & Carriers
All orders are shipped via licensed carriers that specialize in alcohol delivery, such as UPS and FedEx. A signature from someone 21 years of age or older is required by law at the time of delivery. We recommend shipping to a business address or a location where someone will be available during normal delivery hours to ensure successful delivery.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the number of bottles ordered. Wine club members enjoy discounted or complimentary shipping benefits depending on their membership tier.
Processing Time
Orders are typically processed within 2–3 business days. Please note that during periods of extreme temperatures, we may delay shipments to protect the quality of your wine. You will receive a confirmation email with tracking information once your order has shipped.
Weather Hold Policy
To preserve the integrity of our wines, we monitor temperatures closely. If extreme heat or cold could impact your shipment, we may place your order on a temporary weather hold. We will notify you if your order is delayed and will ship it as soon as conditions allow.
Returns & Exchanges
Due to the nature of our product, we are unable to accept returns on wine. However, if your wine arrives damaged or if you believe you’ve received the wrong items, please contact us within 7 days of delivery and we will make it right.
Customer Support
For questions about your order, shipping options, or delivery timelines, our team is here to help. Reach out to us at: info@hillandbachcellars.com
Return Policy
Hill & Bach Cellars guarantees quality products and service. Your satisfaction is our first priority. If you are dissatisfied with your order, please contact us within 30 days of receipt of your order for assistance.
Accessibility
HillandBachcellars.com strives to ensure that its services are accessible to people with disabilities. HillandBachcellars.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Disclaimer
HillandBachcellars.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan HillandBachcellars.com with accessibility scanners to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on HillandBachcellars.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on HillandBachcellars.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact HillandBachcellars.com IT as follows:
Email: info@hillandbachcellars.com
Terms & Conditions
By accessing the HillandBachcellars.com website, you agree to the terms and conditions appearing in this document and you accept our Privacy Policy.
State Restrictions and Limits
Many states restrict the amount of wine a consumer can have shipped from a winery or all wineries in aggregate. By placing an order on HillandBachcellars.com website you formally represent that you have not exceeded any of your states limits on aggregate purchases and/or shipments.
Age Restrictions and Signature Requirements
By placing an order for an alcoholic beverage through HillandBachcellars.com website, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age. Additionally, all shipments of alcoholic beverages within the United States require an adult signature at the time of delivery. No wines can be left on porches or doorsteps.
If there is anything you do not understand, please email your inquiry to info@HillandBachcellars.com
